This is a very good question, one you should always ask anyone you work with for Web services. Many firms will use interns or freelancers to complete their work and leave you to communicate with someone who is not always ready for your questions. At Fyrefly you will work with one Online Business Strategist during the planning phase of your project and then transition to one Project Manager for the rest of your project and beyond. You can always reach ALL of us by emailing email@example.com and you'll always get someone right here in our North Idaho office. We are a tight knit team that knows each other's job roles and where your project is at at all times. Any of us can help get you to the right person on our team.